Placed an order online about a month ago. Tried to email to confirm the order, no one replied. Went to the store, was told system was wrong and had to wait 2 weeks. After 2 weeks, emailed and txted them, no one replied.

Called today, was told wait until next week or could get refund. REALLY? After putting customer waiting for a month without a single response, it's just me keeping calling and calling, simply say one word "refund"? Worst experience ever had, shame I recommended their product to friends and they made purchases.

it's not just you.

about 18 months ago a friend bought a bargain priced onkyo avr from them.

of course it died (hdmi board), spares for repairs were said to be about six months away !
a replacement avr is also dying from the same affliction.
very poor communication and after sales service.

so much hassle for a $300 avr !

Well, my Onkyo had an HDMI problem too.

Avalon shipped me a replacement PCB to fit myself, as I said that I was capable of doing the work myself.

I found their service to be very good.

Sorry to hear that others haven't had the same experience.

Making your world a better place, by staying at home most of the time.

georgios - is the product Kef?

May 20, 2017 18:23:21 GMT 12 cartridge said:

georgios - is the product Kef?

Yes. And they are supposed to call me today but unsurprisingly no one called. I just called all numbers on their contact us page and no one answered!!'

Ok, someone finally called me back and I went to the store second time on Wednesday, no products yet and another month wait. And I haven't seen refund on account as promised.!!!

image-store.slidesharecdn.com/d2c1e3aa-f805-4630-aea0-5b473184caa5-original.jpeg

Make sure you get your cash back now... before, well...

Only after I threatened to send emails to KEF HQ and fair go tv, they refunded me. That's after multiple times of trying to get refund as they promised. I will definitely avoid them in the future.

Glad to hear you got everything sorted georgios.